Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
M
New spotlight cam constantly offline even with extender
hardwired-security-cameras
I recently installed the new wired spotlight cam to my garage. I was getting the message the device was offline and couldn't reconnect so I purchased the Wi-Fi extender. The device connected fine during setup but it constantly shows offline in the app. It will record movement in the evening and I get a notification mostly when I come home and an entering my house. But I can never go to live view.
579 •
0 •
0 •
10-07-2021 08:10:03
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @marycul22. I have a few things I can suggest. First, try a power cycle of the Spotlight Cam. Completely remove power to the device for 3 minutes, then power it back up and see if that corrects the issue. Next, try rebooting your internet router to see if your RSSI increases. If that doesn't work, you can reset and reconnect the device. You can do this by pressing and holding the setup button for 20 seconds, then release. Let me know if this helps!
0
12-07-2021 23:03:08
•