Ring Security Cameras

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New solar panel can’t connect to older spotlight cam, it has a micro USB cable
solar-panel

New solar panel can’t connect to older spotlight cam, it has a micro USB cable. Is there an adapter for this?

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24-12-2020 16:41:03

Responses (1)

  • T

    Hi @smigon. All of our new [Solar Panels](https://ring.com/products/solar-panel?utm_source=google&utm_medium=cpc&utm_campaign=1739003666&utm_term=ring%20com%20solar%20panel&utm_content=68785987115&gclid=Cj0KCQiAoab_BRCxARIsANMx4S509BDhqcQw92aVUtmmmtaaAwtA_sgg3QMKAtB3jsoXPxXnCOntwGkaApCSEALw_wcB&gclid=Cj0KCQiAoab_BRCxARIsANMx4S509BDhqcQw92aVUtmmmtaaAwtA_sgg3QMKAtB3jsoXPxXnCOntwGkaApCSEALw_wcB&gclid=Cj0KCQiAoab_BRCxARIsANMx4S509BDhqcQw92aVUtmmmtaaAwtA_sgg3QMKAtB3jsoXPxXnCOntwGkaApCSEALw_wcB) are equipped with a standard barrel connection. Previous versions did come with micro USB, as this works with our Stick Up Cam. Depending on where you purchased this Solar Panel from, you may be able to exchange it for the correct connection type. If you are unable to do this, try contacting our support team to see if there is an adapter that they can provide. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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    28-12-2020 19:03:30

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