New router and cannot complete set up

Cannot connect to new router

Hi @lee6car3. Can you please provide a few more details on what you’re experiencing, such as what model of Ring Doorbell you have, what part of the setup process you’re getting stuck at? You can find the model of Ring Doorbell you have on the original packaging, on the back of the Doorbell itself, as well as on the Device Health page in the Ring App. You can also find steps on how to reconnect your Ring device to wifi in our Help Center Article here.