New ring

I am trying to link a ring to my account in it is not recognizing it says its registered already

Hi @Oghustler. Since the device is already registered to another owner, you will need to reach out to our support team to get this matter addressed and fixed so you can set up the device in the future. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.