New Ring Video Doorbell battery will not charge

New Video Doorbell been on charge all night and still not charged. When I press for Live View on the app on my phone, it says battery too low. What am I doing wrong?

Hi @nessabooRN. Which model of Video Doorbell do you have? You can see the model name on the back of the Doorbell as well as on the Device Health page in the Ring app.