I recently got a spotlight pro wired and when setting it up it would either stop updating mid update and say it’s my Wifi even though I have great Wi-Fi and other ring devices too . The camera was directly next to the router or it would finish the update I would access the camera then it would start an update again. I tried setting it up on a different phone, resetting the Wi-Fi and the device, even trying it on a different router. I thought it must be a faulty device so I returned it and got another and the same Is happening it just always updates then when it eventually stops i go on it and it just starts updating again. Anyone had this issue? Thanks
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Hi @user41899. I’d recommend following up with our support team on this matter, especially since you received a replacement Spotlight Cam and are running into the same issue. It may require some advanced troubleshooting with your network, as there could be a firewall or security setting preventing the update from completing successfully. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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Having the same problem. We have 5 cameras, and one of them (that is closest to the router) keeps “updating”. Anytime I check it in live view, the next time I try to see anything, it is “updating”. Keeps happening.
Hi @User2046299. If you have tried the steps mentioned in the post and are still having the same concern, the next best step is to contact our support team for further assistance.
I’m having the exact same problem with my new Spotlight Cam Pro. Right after every live view it says it’s updating. Must be a defective batch.