Responses (3)

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Tom_Ring

Hi @TStarr2. I would try to disconnect the Ring Pro from power for 3 minutes, then reconnect it to power. Allow the doorbell 1 minute to reboot and you should be able to enter setup mode. Let me know if this works!

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03-11-2020 22:34:23

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TStarr2

Hi Tom, Sorry for the delay. No shutting off the power and turning it back on did not fix it. It just stays on the flashing white ring and will not connect to the “ring” network.

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29-11-2020 23:50:09

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Caitlyn_Ring

@TStarr2 Thanks for letting us know how that worked for you. Since you've also tried to reset the Doorbell by holding down the setup button for at least 20 seconds to no avail, it may be best to follow up with our support team on this matter. They'll be able to pull up your account and device and provide more advanced troubleshooting steps in order to get to the bottom of this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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01-12-2020 17:17:30

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TStarr2
Hello again,A few weeks ago I spent some time troubleshooting my Ring Pro. It is stuck in "Update Software" mode. Constant solid white flashing around the button. The tech sent me a power pack only for me to discover there is already one installed! I think the issue may be the wiring I have attached a picture here at the transformer. Please let me know if something doesn't look right. Thank you!Respectfully,Thomas Starr
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17-02-2021 20:26:30
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TStarr2
Hello Marley,I have had the builder of my house come out and troubleshoot. They have said the ring pro is faulty and needs to be replaced. I have attached the email which outlines what they did and their suggestion of Ring replacement.
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23-03-2021 21:13:00
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