Ring Video Doorbell
New Ring Doorbell Pro 2 - Transformer Voltage Poor, but Power Output Level 1
I upgraded my Ring Doorbell Pro with a Pro 2 on my front door. I also have a Pro on my side door, both hardwired. Had problems with the side Doorbell Pro dying last summer, not enough power. So I had an electrician install new transformer (according to him powerful enough to power several doorbells now). Also installed a new Pro on the side door, as apparently the power issue killed the last one. So now, side door Pro working great. Front door Pro 2 is working (so far, only installed it this morning), but in Device Health it says the Transformer Voltage is Poor, yet the Power Output is Level 1. After troubleshooting the various issues for over a week, and the electrician assuring me about the new transformer, I don't know what else the problem could be. I have a Power Kit v2 on the side door and a Power Kit v3 on the front door Pro 2. What am I missing? ETA - prior to upgrading front door to v2, the front door Pro had been working great, no power issues.
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20-04-2022 05:45:49
Responses (8)
- U
Same issue. My ring goes offline at least once a week saying transformer isn’t supplying enough power. It’s been checked twice both by electricians. Both times I’m told there is plenty of power and it’s hooked up correctly. This is getting ridiculous that so many seem to be having this same issue with no resolution.
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02-05-2024 01:01:43
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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01-06-2024 01:01:58
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Caitlyn_Ring
Hey neighbors. If your Video Doorbell is reporting poor voltage or doesn't appear to be receiving sufficient power, I'd recommend consulting our [Hardwiring Checklist](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) for the Doorbell Pro first. That checklist will cover the basics to help you narrow down what might be causing this problem. If you have the Video Doorbell Pro 2, you can find the installation instructions [here](https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-) and the chime kit compatibility list [here](https://support.ring.com/hc/en-us/articles/360059789591-Ring-Video-Doorbell-Pro-2-Chime-Kit-Compatibility-List). If this concern persists, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-11-2022 10:38:32
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