Ring Video Doorbell
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New Ring Doorbell 3 Plus - Randomly Not Detecting Motion...
The doorbell picks up on cars driving by, passerbys walking their dogs, etc... and yet when a FedEx truck pulled up, the person gets out of the truck and walks up to my front door to retrieve a large box (that I placed in front of my door for pickup) - there is nothing recorded in the history?! It's picked up motion other times when someone has been at the door. Yet seems to randomly miss activity. I've adjusted motion settings, the battery is fully charged, etc.. there's nothing more on my end to ensure it should be consistently working. Is this a common problem? Seems to negate the point of the doorbell. Makes me question the reliability of ring cameras.
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21-09-2020 19:10:21
Responses (2)
- M
I'm having the same problem. Today, a dog came up to my front porch and tried to get my cat. Nothing on my Ring doorbell until I went outside but cars going by always are detected. I also have the issue with deliveries. They walk up, put the package on my front step -right infront of my doorbell and NOTHING. It's only a little over 4 months old.
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22-09-2020 17:13:54
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rockgeek
I'm in the same boat as you - mine has just stopped working today.I'm going to see about a refund.
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21-09-2020 20:39:11
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