New Ring Cams Offline after update

Question

Installed 2 new Indoor cameras today. Each one came online and then I got a message that the camera was applying an update. Each camera recorded a small snippet so it was it was recording briefly. In the app the cameras show off-line. when I attempt to reconnect I can never get the camera to engage into setup mode. I have three other cameras and a doorbell camera all working fine on this network. What else can I do to get these cameras working?

Tom_Ring · Answer

Hey @Randy902 ! If resetting or power cycling the Indoor cam doesn't make it become responsive, please reach out to our support team for further assistance! Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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New Ring Cams Offline after update

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