New ring 2 user battery not charging

Had my ring 2 for a week or so and treated myself to a transformer to hardwire it Fitted the adaptor and charged battery while it was being fitted Dashboard shows as hardwired but battery is now @97% was @99%when I put it in Live on a very quiet street and only activates when some is with a few metres of the door Adaptor I used was this I've trimmed the cable to about 2metres 24V 500MA Transformer, AC Power Supply Compatible with All Versions of Ring Doorbell and Nest Learning Thermostat Ecobee, Honeywell, C Wire Adapter with 8M (315") Long Cable [https://www.amazon.co.uk/dp/B07P4N3H1F/ref=cm\_sw\_r\_other\_apa\_i\_zYmbEb1KXTGRE](https://www.amazon.co.uk/dp/B07P4N3H1F/ref=cm_sw_r_other_apa_i_zYmbEb1KXTGRE) Any help greatly appreciated