Ring Video Doorbell
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New ring 2 doorbell already registered
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Hi, I just purchased a new ex display ring 2 doorbell and when I tried to register it i am getting a message that it is already registered. I have contacted the seller and they have told me that they have never registered it. How do I get this resolved?
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18-01-2021 10:35:56
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Tom_Ring
Hi @Drewster. There are a few options that you have. First, you can return your Doorbell to the retailer for a new unit. If that is not an option, you'll have to contact our support team. Be sure to have the MAC ID of the device handy, as well as a copy of your proof of purchase. The support agent will be able to fill out some information and get this resolved for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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20-01-2021 23:39:03
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