Ring Video Doorbell
totoray
New replacement doorbell Pro burning out multiple transformers
Hi All, Weird issue I'm having. I recently got a warranty replacement for my 3 year old Doorbell Pro due to the front glass cracking all over. My original set up was this: 16v 30va Transformer \> directly connected to Doorbell Pro (No powerkit inline) This set up never had an issue up until the new replacement came. I shut off the breaker, plugged in the new doorbell, turned breaker back on. The new doorbell needed to be internally charged before powering on so I let it do it's thing for a couple hours. Once booted, I set it up and everything is fine. The next day, the doorbell is offline. Turns out, the transformer was no longer outputting power. Doing a search online and asking someone who has the doorbell, they informed me their 1 year old doorbell pro required a powerkit. I saw this Power Kit v2 box in the box and thought... Why would I need this if my old doorbell worked all these years without one??? So I figured they must've changed how these things were built some how. I put in the power kit v2 inline as the following setup, I do not have an mechanical chime: Transformer Wire1\> Power Kit v2 via Bypass ports \> Doorbell Transformer Wire2\> Doorbell Did the whole set up and everything worked fine. The next day or two, I again find the doorbell offline. At this point I blamed it on maybe the brand of transformer just sucked or a defective product. I went to Home Depot and returned the transformer and got a replacement one of the same brand. Same thing happens! So I went on Amazon and bought the NuTone C907 16v 30va transformer like my original one. AGAIN! The same thing happened. Dumbfounded, I tested the wires for Continuity with my multimeter to see if theres a short somewhere... NADA. So I contacted Ring and figured the replacement Doorbell Pro was faulty. They sent me a 2nd replacement Doorbell Pro. I went and bought my 3rd replacement transformer and plugged in my ORIGINAL doorbell pro and it stayed on for a week. At this point I was so sure that the 2nd replacement Doorbell Pro would work now. So I went ahead and plugged in the new replacement doorbell into the new setup with the power kit v2 in line, and the next day, BAM! The 2nd replacement Doorbell Pro killed my transformer. So now I'm lost and waiting for my 4th transformer to come (that's ~$80 down the drain already!). Before I do anything else, I was hoping someone could give me some insight as to what in the world could be wrong. I feel like the wiring is very straight forward when connecting directly to transformer so what could possibly be wrong??? List of some background info: Every test, the wires behind the doorbell read 16-17v Every test, in the app the power showed 4.0? and showed good power Signal on wifi isnt an issue Power source is grounded Lights that are connected to the same junction box has no issues 3 year old Doorbell Pro does not burn out transformer, only the new replacement units Thank you for your time.
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20-08-2020 08:59:46
Responses (16)
- S
And the problem continues. I have the Doorbell wired and it burned through two transformers. Original and a new one. Called support and they suggested I use the 2nd generation power adapter (which plugs into a wall outlet) to resolve it. Are you kidding me? Worthless product.
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17-03-2021 04:22:17
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- M
Same here 2 week old Ring 3 (non pro) Hooked up battery powered, finally had time to go wire in the doorbell transformer , worked a few days then all of a sudden low battery , check transformer and dead Replaced it, started smoking within 3 min Dead Replaced again w/in-line fuse , blew fuse. Transformer putting out proper 24v AC (HVAC Tech for 20 years I know how to wire a transformer) Tech support seems useless so far.
•1
19-03-2021 01:51:42
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- M
Hi there, neighbors! Your safety is definitely a top priority here. If this is happening multiple times, it's best to check any wiring variables such as wiring gauge, transformer type, and more. For those with a Doorbell Pro, this [Hardwiring Checklist](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520/2) is a great resource for optimizing power. @Mgoerke, as you mentioned having a Video Doorbell 3, check out this [Hardwiring Checklist for battery-powered Doorbells](https://community.ring.com/t/hardwiring-checklist-battery-powered-video-doorbells/44458). As you mentioned checking most wiring variables, please also ensure the proper chime type is selected in the Ring app. To change your chime type, follow these steps: 1. While signed in on the Ring app, visit the Menu. 2. From the Menu, select Devices. 3. Choose your Video Doorbell. 4. Select the Device Settings tile. 5. Choose In-home Chime Settings (For Video Doorbell Pro, select general settings) 6. After selecting the appropriate option for you Doorbell model, in step 5, please check these chime type settings to ensure the proper type is selected (mechanical/ digital). If there is not a chime kit in use, please select none. If this concern persists despite following the above recommendations, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Any advanced wiring concerns or questions should be fielded to a qualified electrician.
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22-03-2021 03:45:02
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- M
Have had the same issue. Doorbell worked a year plus than failed. Metered the transformer and it was shorted. Replaced the transformer with a recommended transformer and it lasted 5 days. tried two other transformer and both shorted. Replace the Doorbell with a competitors and it works fine, other than the performance is lacking with the replacement. Ring needs to acknowledge there is a design or engineering issue and warranty this problem. I'm out $60.00 on transformers and $170.00 for the replacement device.
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21-08-2021 03:15:22
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CHi @mkjr. Thanks for sharing your experience here on the Community. When it comes to a device not working or this instance of transformers or even the Ring Doorbell being damaged, I strongly urge you to contact our support team for further assistance. They can pull up your account and properly log this concern and advise on what troubleshooting options are available.
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23-08-2021 09:41:19
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notinmyyard
What was the resolution?
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10-03-2021 12:07:20
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