New Phone - Same Email - Devices disappeared from App

Products Ring App
#1

Hi All,

Upgraded to iPhone 12 from an 8.

Same email address for Ring account but all devices disappeared and now being asked “are you a new customer” and to “add a device”. Very frustrating and something similar happened last time.

Any advice before I cancel my account completely

thanks
g

#2

Hi @Graham_Mc. If you are logging in with the same email, you should be able to see all of your devices. Do your devices still give you notifications? To determine what might be going on, try contacting our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.