Ring Video Doorbell
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A
New owner of doorbell
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Hey I purchased a new home where thee previous owners left the ring doorbell, we want to set it up but we can’t get it figured out! I don’t have contact to Past owners so I can’t ask them to add me
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08-11-2020 10:16:03
Responses (2)
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I have the same issue but I bought mine at an estate sale. What info will customer support need from me?
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06-12-2023 07:58:36
C
Hi @BriannaCD. If you've already tried to set your Ring Doorbell up and received a message that it's already set up under a different account, please reference the information [here](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device). You may need to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) directly if the original owner cannot be contacted. I'd recommend having the Ring device with you when contacting support so you can provide any necessary details about the device.
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07-12-2023 08:07:51
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Caitlyn_Ring
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10-11-2020 09:43:17
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