Welcome to the Community, @David53! You are correct on the ability to lower your Video Doorbell volume from the device itself. by doing the following:
- From the Ring app dashboard, select the gear icon in the top right corner of Video Doorbell preview window.
- Select the Device Settings tile, then General Settings.
- The ringer volume will lower only the ringer sound, and does not impact your two way audio.
Under the same Device Settings menu from the steps above, there should be an In-home Chime Setting as well. This can help you set your Doorbell to work with the type of chime kit you have (i.e. Mechanical).
Sometimes the chime kit sounding is a matter of wiring or compatibility. Here is a checklist I like to follow for hardwiring battery-powered Video Doorbells, which includes a compatibility list.
Just in case your chime kit is not compatible, or you do not feel like troubleshooting wiring, our Chime and Chime Pro are great alternatives. Feel free to let us know how this works out.
Thanks for being part of the Community, neighbor. We hope you enjoy the block! 