New Indoor Cam shows wrong date for Last Health Check
I got a new Indoor Cam a few days ago. Didn't have any problem setting it up, but on the Device Health page it says the Last Health Check was done on 12/31/69, 5:00 PM. The Firmware line says "Up to Date" but I'm not so sure I want 1969 firmware. I don't see anywhere to confirm the firmware version, or set the current date, or even time zone. The camera has been plugged in for 3 days now, so plenty of time to fix itself. I have rebooted a few times, and pulled the power a couple of times. No change. Does this sound like a problem with the camera itself or the app or both? App is iOS running on a iPhone 11 Pro and a new iPad mini.
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21-04-2023 07:42:35
Responses (26)
- B
@Cougs22 how do you know your firmware is up to date? I can't find a version number anywhere.
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22-04-2023 01:41:56
- U
I have a total of 21 ring devices, in two different states, and I noticed last week, that they are all showing this. Until last week, they always showed correct dates. I have rebooted my router, cameras, devices, etc. , and it has not resolved. I can only assume that it’s an issue on Ring’s end.
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23-04-2023 02:13:09
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- J
Hi neighbors. Thank you for sharing this information regarding the incorrect date showing up in your Device Health for the Last Health Check. Rest assured that our team is investigating and working to resolve the issue as soon as possible. Also, this is a visual bug only; the app and Ring devices are not affected. Once we receive an update regarding this concern, we will comment here. I will also be marking this as a solution for other neighbors to easily find this information.
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24-04-2023 07:22:30
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- B
I am having the same Health Check date & time error. All my devices read 12/31/69 6:00pm.
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24-04-2023 11:41:11
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Cougs22
Have had my 2nd Gen. Ring for a few months now, and I also have that same date issue. Not sure how to fix it as my software is up to date.
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22-04-2023 01:35:54
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