Ring Video Doorbell

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New house, existing Ring

Hello, We are buying a house that has an existing ring doorbell. How do I reset it so we can use it?Thanks, Tonya

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19-12-2019 21:35:01

Responses (1)

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    You first have to get the prior owner to remove the doorbell from their account. You cannot add the device to your account until then . . . for obvious reasons, like theft. After that then you can follow the setup procedure.If the prior owner only had a Ring account for this one doorbell, you could also have that person turn over their account to you, changing all the profile information to you (and the password).

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    19-12-2019 21:52:09

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      Thanks Brad,Unfortunately the owners rented that house out for 3 yrs. I guess we will have to remove it and buy a new one. Thanks

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      19-12-2019 21:55:32

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