Ring Security Cameras
New Generation Spotlight Cam Plus Wired lights not working is a known defect with no solution
This is absolutely a known defect in the new generation of spotlight cam plus. The new manufacturer knows it and so does Ring. There is no known fix or resolution. It is inferior in almost everyway to the old ones although the camera seems to be better. The lights are not as bright. The sensitivity is not as good. The sensor does not trigger motion lights. The settings are different. The schedules don’t work. The linking does not work properly. I have attempted every setting and every reset and troubleshooting with support. It simply does not work as it should no matter the settings. I have used ring for sometime with multiple items and have been saved from vandalism and theft but the new generation is no good when they went to a new distribution chain clearly visible with a new made in tag and middle eastern alphabet. I went through all the troubleshooting. Did all the resets and defaults and connected back to wifi. Eventually the first one was warranty replaced the first week but he second one has the same exact issue after another month. Again this is absolutely a known and defective unit still being sold and a quality control issue with the new manufacturer and Ring. I wish I had bought another older generation unit when I had the chance. They work exactly as they should. Ring should stop selling this immediately until there is a fix and the ones in production need a forced update. Unfortunate...
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26-09-2023 06:38:35
Responses (2)
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28-09-2023 05:43:14
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Caitlyn_Ring
A post was merged into an existing topic: [Problem with lights. Disappointed with new Spotlight cam plus](/t/problem-with-lights-disappointed-with-new-spotlight-cam-plus/191790)
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28-09-2023 05:43:14
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