I’ve been recommending Ring products to my customers for years because you could get a live view on every major platform (Windows 10, Android, and iOS). I spent about 15 minutes installing a Ring Floodlight Cam Wired Plus for my mom this past Saturday evening to add to her existing Ring Doorbell, then I spent about 3 hours troubleshooting why I couldn’t get the Windows 10 Ring - Always Home app to display it. The reason we went with Ring is because of the quality of the products and the service. We relied on the advertisement for the Windows Store app that says “All Ring Video Doorbells and Security Cameras stream live HD video and two-way audio straight to your Windows 10 device.”
Funny enough after doing quite a bit of Googling, I stumble across this community thread that shows that the advertisement (which constitutes a contract) is false and breaches that contract: https://community.ring.com/t/new-video-doorbell-wired-not-showing-up-on-windows-app-ring-always-home/42503/12
So my question is, what is the solution for Ring owners who don’t have a mobile device capable of running your app and want to view live video on their desktop PC? How are Desktop PC owners supposed to get notifications on their computer? Why did you end of life this app without notifying anyone either through the app, through help articles, or through the advertisement on the Windows Store? Why did you abandon the largest non-mobile computing platform, and what is Ring going to do to resolve this when they’ve established promissory estoppel from the Windows Store advertisement that now has left my mom with what amounts to a fancy LED light for the back yard that is otherwise useless.
P.S. Don’t tell us to spend more money buying an Android or iOS device, that doesn’t absolve Ring of the contractual obligation to meet the quote from YOUR advertisement copy in the Windows Store.