I just wanted to ask the community if any of you who bought the new Ring Doorbell Wired has noticed the same thing. Under Motion Settings, the preview shows the full field of view of the camera. But when I tap the [Edit Motion Zones] button and it goes to the next screen where you can edit, create, and delete zones, the upper part of the field of the camera is gone. This means that I’m losing a good 1/4 to 2/3 of my camera’s field in that particular screen when setting up the motion zones. And I’ve been having problems with the motion alerts. I don’t get any alerts unless I open the door from the inside, or the person is standing basically at the door or too close to it. I have also had to set the motion sensitivity to the maximum and unlinked my doorbell from my Ring lights for it to send the motion alerts (and only when the person is close to the door.) And I had to also turn the People Only Mode off. So after I did all that, then it started to detect anybody at the door, so long as they are within 2-3 feet of my door or directly standing at it. Otherwise, nothing.
Since switching from my old Ring doorbell to this one, I have completely lost the ability to receive notifications when I get deliveries, which is one of the main reasons why I always had the Ring doorbell because we receive packages frequently at home.
I’ve been on the phone with support many times now. I have tried everything they told me. I installed the corner kit, tested at night (they told me that the contrast between my dark porch and the bright street could be causing the issues, but this is also happening at night and on cloudy days.) They now want me to install it higher. How am I supposed to do that? Drill a hole in my walls and call an electrician to extend my doorbell wires? I didn’t have to do that with my previous doorbell!
I’m very frustrated. If my previous doorbell wouldn’t have died on me, I would have not bought this one. I was excited about this doorbell because I live in cold climate and I didn’t want to have to deal with a battery with this model. Now I feel I want to return it. But my previous doorbell is dead. So I can’t put that one back. This is ridiculous. You cant have a customer in freezing temperatures installing and uninstalling doorbells to press reset buttons and test everything on your testing book! Ideas anybody? I’m attaching screenshot of what I see in the application and I believe this is one of the main causes for my failed motion alerts. And probably the sensor, too. doorbellwiredmotionzonesdiscrepancy|690x459