Ring Video Doorbell

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U
New Doorbell Pro 2 Very Hot
hardwired-video-doorbell
troubleshooting

I just recently installed a brand new doorbell pro 2 and the top back of the doorbell is extremely hot. I called tech support and the person I spoke to was very unhelpful and had no answer for why it might be getting hot. The doorbell is not in direct sunlight.

3511

0

2

21-08-2022 06:39:39

Responses (2)

  • C

    Hi @user21531. It is normal for your Doorbell Pro 2to be warm to the touch while in operation, especially during the warmer months of summer as the ambient temperature outside is warmer, even if the Doorbell is not in direct sunlight. This is similar to how your phone or a laptop may feel warm while in use, even more so if you are using that phone or laptop outside while. I hope this helps clear things up, but feel free to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) if you have any continued safety concerns regarding the temperature of your Doorbell.

    0

    22-08-2022 10:14:47

      U

      When I called into support today I was told that it was at 122 degrees F. Seems like it is running way to hot.

      1

      04-09-2022 06:07:51

      W

      Mine went up to 136°. I have a total of 3 pro 2's and all 3 fell within this range.

      0

      17-04-2023 01:39:54

  • S

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    0

    17-05-2023 01:40:04

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