New Doorbell already owned?

Just bought a new Ring2 from Verizon and when I scanned the code it says it’s already owned. HELP!!!

Hi @Jamielyn75! If you bought the device as new this should not happen, however, every retailer differs. If it appears your device had a previous owner, the best step would be to follow our Change of Ownership process which will grant you ownership of the device. I hope this helps! :slight_smile: