New device = old subscription cancelled?

I started a 12 month Ring subscription in November 2020, only for my Ring doorbell to die on me one month later. Not wanting to waste 11 months of subscription, we bought a new Ring doorbell, which came with 30 days of trial subscription.

The 30 days of our free trial have now expired, and there’s no sign of our existing subscription. Does the subscription die with the Ring device? I really can’t afford to lose 11 months of my plan!

Hi there, @Oatcake! Protect Plan Basic subscription are indeed subscribed per device. The Protect Plus plan, on the other hand, will cover all Ring devices at one location. When replacing a Ring device through our support team, the subscription should automatically transfer as long as the old device was not deleted from your account before the new device was set up and the transfer took place. If the old device was already deleted, or this scenario does not apply, the subscription would likely be cancelled, and the new Ring device will need to be subscribed. If you paid yearly for the prior plan, then a prorated refund should have been received upon it’s cancellation, as described in this help center article.

Plan information can be confirmed via the Plans section of your account, while logged in, at Ring.com. Alternatively, our support team is always happy to assist further if needed. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.