Responses (9)

• L

  Lizamichelle1

  Hubby is the owners of device. He shared with me. I log in using my email and password. Cannot find a device. App tells me to scan the QR code on the device or packaging to add a device His phone also shows that I did NOT accept is invite. What is wrong? Thank you

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  13-01-2021 04:51:44

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  Tom_Ring

  When looking to view a shared device, make sure you are on the [correct Location](https://support.ring.com/hc/en-us/articles/115005039983) in the Ring app. [Resending the Shared User invite](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) is also a great option. If there are no additional locations, please wait some time to see if the shared devices will appear. Please ensure the device being shared is not in a light group. I hope this helps! :)

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  15-01-2021 06:20:45

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  Harico59

  Hi Tom; I have a slightly different issue. In my app I had 2 locations (both actually the same) so I deleted one location. When I went back to find my device (or to try and re install it) the systems bounces me saying the device is registered elsewhere. So now I'm in a terrible loop where I can't "delete" my device nor can I add it

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  26-01-2021 03:39:38

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  Caitlyn_Ring

  Hi @Harico59. Would you mind reaching out to our support team regarding this? They'll be able to take a look at your account and make sure your device is on the correct location. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  26-01-2021 06:22:30

• G

  gregoryd

  I just installed a new Ring wired doorbell. It shows up on my iOS app on my phone no problem, but does not appear on my OS desktop on my Mac. I have 3 cameras and now this doorbell. I've tried uninstalling the desktop app, restarting my machine. Still can not see the new doorbell camera on my desktop.

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  25-02-2021 03:45:02

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• L

  Listentoboxteles

  Hey guys! If you are still struggling with shared devices, remember if you click at the top of our screen on your dashboard, you can change the property you are on or select all cameras 

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  14-07-2021 02:49:36

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  user_4804bf

  So my roommate is the owner, but she set me up as a shared user.  She's away at a conference, so I'm setting up the cameras.  No matter what I do,  even if I'm in the shared locations, it still saves to mine.  I don't see an option to switch it to shared.  Please help.  

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  27-06-2024 01:11:06

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  Caitlyn_Ring

  Hi @user_4804bf. A Shared User would not be the one setting up the Ring devices for the first time. Has your roommate finished setting up the Ring Cameras in the Ring app already? If they have, and they successfully added you as a Shared User, you should see a shared location from the drop-down menu in the Ring app. 

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  28-06-2024 06:50:07

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  Chelsea_Ring

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  01-10-2021 10:18:46

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