Ring Security Cameras
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New camera old solar panel with adapter works but app shows not connected
app-settings
troubleshooting
wireless-security-cameras
I replaced my ring spotlight camera and the barrel to USBC adapter. Batteries charged from 91/96% so it worksBUT the app still shows “solar not connected “It’s been 3 days now. Lots of sunAnyone else experience this?
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04-11-2022 20:27:03
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Justin_Ring
Hi @user27270. If the Solar Status in your Camera's Device Health is not reporting correctly, try the following steps:* Unplug the Solar Panel from your Camera and reconnect it.* [Reboot the Camera from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-).* Verify your Ring app and phone are up-to-date with the latest updates.* Disable any active VPNs.If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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07-11-2022 18:21:14
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