New cam setup will not allow me to setup

I purchased a ring camera and it does not allow me to setup on my ring account. I do not know who the previous owner is. Who so i need to provide receipt and mac id of camera to show that I purchased it.

Mel

Hey @Dirmel2000. To get this matter taken care of, you will need to be in contact with our support team who can help you gain ownership of the device you just purchased. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.