I have recently got a new broadband provider and I’m unable to see any videos on my app can somebody please help me to set up my new broadband compatible with the door bell
@Abbas2510 wrote:
I have recently got a new broadband provider and I’m unable to see any videos on my app can somebody please help me to set up my new broadband compatible with the door bell
Hello @Abbas2510,
Changing your broadband service provider should not effect your Ring device or App . . . as long as the Wi-Fi signal is strong and fast enough to meet minimum requirements.
You are connected, but just unable to see any videos (there isn’t a broadband compatibility issue for Ring devices).
This might steer you in the right direction to start with:
If you still unable to view your videos, you should telephone Ring Support:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope this information is helpful