New broadband provider

Products Video Doorbells
#1

I have recently got a new broadband provider and I’m unable to see any videos on my app can somebody please help me to set up my new broadband compatible with the door bell

#2

@Abbas2510 wrote:
I have recently got a new broadband provider and I’m unable to see any videos on my app can somebody please help me to set up my new broadband compatible with the door bell

Hello @Abbas2510,

Changing your broadband service provider should not effect your Ring device or App . . . as long as the Wi-Fi signal is strong and fast enough to meet minimum requirements.

You are connected, but just unable to see any videos (there isn’t a broadband compatibility issue for Ring devices).

This might steer you in the right direction to start with:

https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device

If you still unable to view your videos, you should telephone Ring Support:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope this information is helpful :slight_smile:

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