New boxed ring cam purchased at auction

Hi team
I have a ring 2 door bell and just bought 2 stick up battery cams
From Wellers auction Surrey and I’ve tried to set up and they are still registered in the previous customer from Costco whom has returned them to store
They have been sold to me via the auction this week.
I have invoice copy and proof of ownership therefore can you have them reset so I can use them
Thanks
Alex

Hi there, @Alex23! We’ve created an easy process just for this scenario. When taking over ownership of a previously owned Ring device, please complete our Change of Ownership process. If you have any troubles along the way, feel free to reach out to our support team.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.