Ring Security Cameras

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New battery powered Stick Up Cam 3rd Gen
troubleshooting
battery-security-cameras

Hello,I have a couple questions regarding this product I purchased yesterday. 1. Typically, how long does it take to initially charge the battery pack? I've been charging mine for about 3 hours and the orange light is not going out.2. Does the motion detection feature have an audible alert? If I'm sleeping and there is motion detected, I would like to receive an audible alert to wake me. A text alert doesn't help obviously. It appears this is not available and I will need to purchase a separate chime to plug in the room to receive an audible alert. Is that correct?Thank you in advance for your help!

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15-01-2022 20:01:05

Responses (1)

  • V

    It could take upto 6 hours to charge your battery, all depends on the output of your wall plug adapter. If you have Alexa devices you can make a routine to announce motion detection and other things. For information on routines Read this [link.](https://support.ring.com/hc/en-us/articles/360031606811-Creating-a-Routine-with-Alexa-and-your-Ring-Device-)

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    16-01-2022 02:43:31

      W

      Thanks Vakeda - the battery did fully charge to 100% although the orange light never went out like it is supposed to.I don't use Alexa. Seems when motion detection is set to on and a person walks in front of the camera I should receive an alert. This camera doesn't seem to do anything. I've tried different modes. Verified internet connectivity, etc. Not sure if I have a defective product or it's operator error on my part. Either way, it should be more of a "plug-and-play set up. Additionally, the instructions are very bare bones with very little detail. I plan to return item for refund. Thanks again for your reply.

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      17-01-2022 17:13:43

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