New and need help

Ring doorbell ive just bought thisand the batery light is green the light in the power cable isnt lit up yet its been on charge over 7hours and when i put it in the door bell no light flashes tried to do the rest but nothing happens ive paid fair bit of money for this can some one help

Hi @Leesa. Since you’ve already fully charged the battery and tried a reset of the Doorbell, I’d suggest following up with our support team so they can take a look at this for you and offer more advanced troubleshooting support. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.