Ring Video Doorbell
Network Connection Issue
Ring Pro has been working fine for 2 weeks. Now it will not connect to the "Ring Network" during recconnection attempts. No changes have been made to my network. Signal to Ring device has always been very strong as well as voltage. Pic is attached. Any suggestions?
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30-06-2020 04:24:09
Responses (5)
- U
I'm having the same issue with the wired doorbell. I bought a new one...same issue...they replaced the new one with another....same issue. It has to be software related.
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06-11-2023 09:06:43
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- U
I'm having the same issue with the wired doorbell. I bought a new one...same issue...they replaced the new one with another....same issue. It has to be software related.
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06-11-2023 09:06:43
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- C
A post was split to a new topic: [Network concerns with replacement Ring Doorbell](/t/network-concerns-with-replacement-ring-doorbell/239754)
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08-11-2023 10:40:18
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- C•
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08-11-2023 10:40:33
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Chelsea_Ring
Hey @martents. Could you try resetting the device by pressing and holding the setup button for 20 seconds and then attempting a new setup? If you're still unable to setup the device, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Let me know how this goes! :)
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30-06-2020 11:21:33
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