Neighbour alerts not working

Hello,

For some reason when I get an alert from Ring about something that’s happened in my neighbourhood, when I click on it to check it out, it never loads properly. I’ll click on it to try to go to it and it won’t work, I forget what it says, it might say some internet thing and then won’t load it, so I’ll try and reload it but I just keeps saying can’t load or something of that nature. When I look in my Ring app to try to find the neighbourhood content I can’t find it.

Why on earth can I seem to not use the neighbourhood alerts function. Is it my camera? Why would it give me notification of an alert but never load or let me post a comment or anything. I’m confused!

Hi @hales.xo. Your Doorbell would not affect your Neighbors’ feed in the Ring app. If you are not able to load certain posts in the Neighbors feed, try the following steps:

  • Reboot your smartphone.

  • Verify that your Ring app and smart phone are up to date with the latest updates available.

  • If you have a VPN active on your phone, disable it.

Keep in mind that if a post in the Neighbors feed has been removed, you will not be able to see it even if you have the alert for the post. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slightly_smiling_face: