Ring App
Neighbors tile won't clear new events count
New events are posted to Neighbors, the events are viewed, but when I return to the general Ring dashboard, the new event count continues to persist under the Neighbors tile. Under a previous version of the app, this would always clear once the Neighbors section was viewed.
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20-03-2023 01:10:13
Responses (6)
- U
I’m having the same problem with the new event numbers in the neighborhood link since the last automatic update of the ring system in my iOS app. When going to see the new messages and back to the dashboard, the number never disappears it continues to add up with each new message they post. This must be a problem created in the app itself.  Io
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20-03-2023 03:23:27
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- C
Hey neighbors, can you please let me know which version of the Ring app you have installed? You can tap the menu in the top left of the Ring app, and scroll to the bottom to see the app version you have.
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22-03-2023 03:24:49
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KVersion 3.56.1. This is happening to me as well. I've viewed the events, but it still shows them as new & keeps counting. Then, I get more notifications to check my events...even though I already have!
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22-03-2023 09:54:38
- M
I just observed that in iOS v5.58 of the Ring app this appears to have been corrected
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23-03-2023 01:12:21
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- C
Hi @MinneapolisJeff. I'm glad to hear the most recent app update has resolved this for you. If any other neighbors are still experiencing this concern, please check the app store on your phone to see if you have an update available for the Ring app. Updates are performed on a slow rollout, so you may not have an update available yet.
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23-03-2023 05:45:11
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user14195
Hi I just tried those steps try to clear neighbors new events, it didn't work for me still showing 22 new events
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18-03-2023 03:09:33
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