Neighbors not loading

Neighbors part of the Ring app won’t load. Just keeps saying “Error Loading Content.” Tried rebooting my phone, the app, and checked for updates. Also tried the Neighbors app. No dice. Very inconvenient as I was following an incident that was actively occurring in my neighborhood and now I have no way to check in on it for updates.

Hi @user48293. Making sure the Ring app and Neighbors app are updated was a good troubleshooting step to take. I’d also recommend checking if your phone’s operating software is due for an update. If you have a VPN on your phone, turn it off or exclude Ring traffic, as the Ring app is not compatible with the use of a VPN. If this issue continues to persist after checking all the above, please follow up with our support team at one of the numbers available here.