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U
Neighbors does not update home location for a shared location
app-settings
troubleshooting
locations
My wife and I used to live in location A. I don't remember who "owned" the devices in the Ring app but the Neighbors tab showed us crime updates for location A correctly.
Then we moved to location B. We removed A from our accounts, my wife took ownership of devices at B, and added me as a "Shared User" at location B. However, if I go to the Neighbors tab to check for recent crimes in my area, it still seems to think I am at A. It shows the house icon at A. Interestingly, for my wife, Neighbors shows the house icon at B as expected.
How do I change my house address for the Neighbors tab for a SHARED location which was shared with me (i.e. I do not own devices in the app)? Since I live at B now, I would really like to get crime updates for B and not A.
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12-07-2022 07:24:48
Responses (4)
B
Having the same issue here. I own the Ring setup at our house and share it with my wife. We moved earlier this year and I updated the location address in my account, which also updated my Neighbors location, but my wife's Neighbors tab still shows her info for our old neighborhood. Her app does not provide any options to update the address of her Neighborhood to reflect our current address.
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26-08-2022 12:11:45
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C
Hi neighbors. If you are a [Shared User](https://support.ring.com/hc/en-us/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account) and the address for the Neighbors app does not reflect your current address, have the owner of the Ring devices remove your access. They then need to ensure the address listed is correct and accurate, then have them send you a new Shared User invite. If that doesn't resolve this, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-06-2023 03:56:50
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Caitlyn_Ring
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12-07-2022 03:38:06
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