Neighbors app not working

So I’ve tried to create another account and it works for one day then goes back to a blacked out screen. I don’t know what’s going on. Can anyone help?

Hi @ta2dqt. What region are you located in? The Neighbors app is currently only available in the United States, so it will not work in other regions. If you are located in the United States, please try these troubleshooting steps:

  • Verify that both your phone and the Neighbors app are caught up with the latest updates available.
  • Reboot your mobile device.
  • Remove and reinstall the Neighbors app.
  • Disable any VPNs that are currently active.
  • Turn off wifi and use mobile data, or vice versa.
  • If you are using Android, please check out our Help Center article about conflicting apps to see if it applies.

If these steps don’t work, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

@Justin_Ring

None of these steps works. :sob:

@Justin_Ring im in the US, nevada

Having the same issue, in USA, not on VPN, etc. wondering if anyone solved this.

Hey neighbors. If the suggestions from Justin did not work, please give our support team a call at one of the numbers available here so they can investigate this further. If you are outside of the US, please visit here to see how to contact support.

Did anyone have a fix for user ta2dqt. I have the same issue, tried all the steps and still have the black screen.

Hi @DJDelirious. If the troubleshooting steps in the marked solution don’t work, you’ll need to follow up with our support team for further assistance. You can our support team a call here. If you’re outside of the US, please visit here to see how to contact support.

I am having this exact same issue . And i just downloaded it. Its been a few days now and none of those options worked for me. And i’ve even contacted live support. Still nothing. All i was told to do was email the neighbors customer service. The email for them is neighbors@cs.ring.com for anybody who needs it. But STILL havent heard back from them either. Its been about 2 days since emailing them.

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