Responses (43)

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  not_lee

  I too have the same issue, the neighboor's app has my address several miles away from my actual address. I have monitoring, so there is no way to updated the address.

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  15-04-2021 01:14:54

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  LMF

  I just bought my first ring devices and I'm having the same issue. I've called support twice and used their chat twice, every time each person gives me the same incorrect instructions. I have tried removing the devices, refreshing the app, and uninstalling and reinstalling the app. My home address is correct in my ring account, but when I log into the neighbor's app it shows my address as some random address I've never heard of or been to that is three and a half miles away. All the alerts and security things I get about gunshots and arrests are not actually near me. I was speaking to an on tech technician and he said perhaps the device I bought was used, something somebody else returned, and that if that person never unlinked the device from their home address it would link to their address. So far no resolution and no word back from support. My concern is that some other random person has access to my devices. But it's unfortunate that I can't actually get notifications that are relevant to my actual address on my ring account.

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  18-04-2021 04:30:40

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  hongjjjj

  I tried talking to Ring customer service a few times, but every time it was in vain. Anyone know how to correct? My current address is showing correctly in Ring, but different in Neighbor.

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  20-04-2021 07:42:34

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  nanzpcn

  I am having the same issue since I had Ring...

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  22-04-2021 05:52:00

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  mrscaddy850

  I had this problem... AND FOUND A SOLUTION TO FIX!!!!!!!!! I had the correct address under my account in the Ring app, but some strange address under the neighbors section a few miles away that I never heard of or ever had any association with. I couldn't find a way within the Ring app to fix the problem, but knew there is a specific app on the Google Play store specifically for Ring Neighbors called..."Ring Neighnors app". Step 1. I downloaded and installed Ring Neighbors App from Google Playstore. Step 2. Logged in. Step 3. Verified my correct address within the "Ring Neighbors" app. Step 4. Closed Ring Neighbors and opened my Ring app and...VOILÀ!!! The Ring app NOW displays my correct address in Neighbors so that my alerts are more calibrated to my exact location. After I did this...I unuinstalled the "Ring Neighbors app" as I have no real need for it...it was just a means to an end to fix this ANNOYING wrong address problem.

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  26-04-2021 09:38:03

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  bw0

  I am new to Ring and is having the same issue in the Neighborhood app (wrong address). I believe its caused by Mapbox, which provide mapping to Ring. Their map is not updated therefore cannot find my location and input a wrong address. I've went to their Help Link and request them to add my new address in (finger crossed) https://www.mapbox.com/support

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  19-05-2021 03:59:06

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  KJIversen

  Same issue for over a year now. I think the neighbors app isn't updating based upon ring address. It's using the zip code and picking an address in the geographic center of that zip code. Try opening Google maps and typing in just the zip code to search. The randomly picked address will be near to the center. This makes the Neighbors app useless and questions my purchase of ring products at all.

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  05-06-2021 03:37:51

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  AlecReid

  Unfortunately this is not a fix for me. 1. My address and zip code are correct in the Ring App, however the weekly safety report gives me the neighboring zip code, not mine 2. As the posted recommended, I was able to find an app in the APPLE store, called “Neighbors by Ring” 3. Upon installing, it’s clear the address in this new app is in incorrect, where it lists the neighboring zip instead 4. When clicking on change address in “Neighbors by Ring”, a pop up appears directing me back to the standard Ring app to change. 5. However the Ring app shows the correct zip code It appears that there is a disconnect between the Ring app and the Neighbors by Ring app and the zip codes are now syncing correctly between the two. Problem is not solved

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  01-07-2021 05:19:03

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  gijose83

  I did the same thing because I had the same issue. Mapbox did fix the address issue on their maps; however, it had no affect on the random address showing up on my neighbors app. I spoke to tech support for an issue I was having with some cameras and casually asked her about this issue. She informed me that this is a known issue for Ring and they are “trying” to resolve it. I lost track of how many “updates” their have been to the neighbors app since my ordeal began 10 months ago, but none of them have resolved the issue.

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  14-09-2021 01:43:39

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  rchermanjr

  NO such help here. Installed app...shows incorrect address. Click on it and will not let me edit address...refers me back to RING App.... One big circle of error and incorrect directions in both apps.

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  20-09-2021 01:41:31