Sorry to hear about this ongoing concern, neighbors. We've shared your experiences and feedback with the team for further investigation. If you have not already tried to, please uninstall reinstall the Ring application, and ensure location permissions are enabled. If the concern persists, please try the following steps: 1. Start a new set up to create a new location. 2. When the new location is created, exit setup. 3. Confirm that the new location that was just created is correct in the Neighbors portion of the app (if not repeat prior step). 4. Move devices to the new location by going into the Ring device's settings, and changing the location. 5. Remove the old location. This should add the proper location successfully, and help with removing the old location. If the old location remains, I recommend toggling off that location notification by opening the main menu in the Ring app, selecting "Neighbors", tap settings cog (top right), and altering the Alert Preferences. **I have accepted this post as a solution. While we are aware of this concern and are investigating it further, this is a helpful way for other neighbors that come into this thread to try the troubleshooting steps recommended. Additionally, this is to help engage our neighbors to provide us more examples to pass on to our team.**

I'm having the same problem. Tech support was no help at all. Frustrating.

My address is incorrect in the Neighbors and I can't change without loosing monitoring. I never entered this address and it is about 5 miles from my actual location. Google maps shows my location exactly. Any help appreciated.

I have had the same problem since June of 2018. I have tried to get help from Ring and Neighbors several times. It's pretty sad that their tech support hasn't been able to solve the issue after a year and a half. I work in IT. If I had a ticket/issue unresolved for that long, I wouldn't have a job. We paid for the device/service and we can't even use it the way it is designed to be used. Time to go back to the drawing board Ring/Neighbors. It would be nice if you refunded our money and/or replaced the devices.

Exact same issue with my neighbors app. The correct address is in Ring, but when I look at local incidents within Ring it shows an address about 5 miles away that I’ve never heard of. I spent a lot of time on the phone with support without any fix. I’ve uninstalled the Ring app and tried a few other suggestions. Last time I was on hold waiting for tech support to come up with a new fix, I was simply disconnected and sent a thank you email suggesting I turn on 2FA (which was already active). I’m surprised tech support hasn’t suggested that I go buy the house shown in neighbors app and move there as a fix; seems like we’ve tried every other conceivable idea. Surely this is more widespread than tech support indicates.