Neighbors and Ring apps don’t agree on my address

Why is the address on my Neighbors app different from that in my Ring app? I’m only monitoring one address. The street, city, and zip are fine but the numbers differ.

When I try to follow the instructions on the Neighbors app to match the address, it says go to the Ring app and change there. But this doesn’t work.

Hi there, @Roro10! As long as the account address where your Ring devices are setup is showing as correct, this should also translate to your Neighbors by Ring app. The best next step will be to check all of your Neighbors preferences for area, radius, and alerts.

If your address is still not being accepted exactly as it is, I recommend reaching out to our support team for a closer look at the location. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.