Neighbors and Ring apps don’t agree on my address

Products Ring App
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Why is the address on my Neighbors app different from that in my Ring app? I’m only monitoring one address. The street, city, and zip are fine but the numbers differ.

When I try to follow the instructions on the Neighbors app to match the address, it says go to the Ring app and change there. But this doesn’t work.

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Hi there, @Roro10! As long as the account address where your Ring devices are setup is showing as correct, this should also translate to your Neighbors by Ring app. The best next step will be to check all of your Neighbors preferences for area, radius, and alerts.

If your address is still not being accepted exactly as it is, I recommend reaching out to our support team for a closer look at the location. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

1 Like
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Hi neighbors! To correct the location shown in your Ring app you will need to update the address by re-entering it in settings. Follow the steps below to update the location in your app.

  • Ensure your Ring app is up to date.
    • App versions required: 5.49 (iOS) or 3.49 (Android) or higher.
  • Open the the Main Menu in the Ring app by tapping on the three lines on the top left corner.
  • Confirm the location you would like to update is selected at the top, then select Settings .
  • Select Change Address.
  • Tap Edit Address.
    • Note: If you have Professional Monitoring as part of your Ring Alarm, you will be switched to self-monitoring. You will need to update your preference in the monitoring section in the Ring app to Professional Monitoring, this will confirm your updated address for monitoring.
  • Input your address, when you begin typing it will auto populate options in a drop down that you can choose from as well.
  • Confirm your address is correct on the map.
  • Confirm the name you’d like for your Location.
  • You are all set with an updated location!

Please let us know if you have any further concerns with the location in your app. Thank you for being a great neighbor! :slight_smile: