Past 3 months im unable to post anything on the Ring or Neighbors app. Its not a ban of post. The app simply doesnt work.
I have called the 800 support number for Ring 3 times since. The last time was 5 minutes ago and that call was an hour and forty five minutes.
Typical go to the freezer get the box unthinking solutions. Basically blow out storage and cache settings. Unistall app, reboot phone, reinstall app. Nothing works.
Ring supports verification process is hugely flawed when speaking on phone. They need to verify who they are speaking to about an account so they send you a text message which always works. Then they ask for one of your MAC IDs from one of your devices that is listed under DEVICE HEALTH. So, what happens next is you argue with Ring Support for an hour informing them there is no such menu call DEVICE HEALTH in the Ring App in order to get the MAC ID they require for the other part of verifying who they are speaking to.
What RING Support fails to realize is the Device Health menu ONLY EXIST FOR RING DOORBELLS AND CAMERAS!!! Not for any other part of any of thier other devices… Ah#ls.
Then Ring support wants to send you an email which nevers comes through. As I have informed RING support I suspect they have a characture limit on email addresses which prevents them from sending and revieving emails to you. I happen to have a long email address.
So after AGAIN, for the third time spending 2 or more hours each time with Ring support playing IT Hanky Panky there is no resolution. The suuport tech got his “Supervisor” involved who simply resent me a message I have recieved 23 times prior from the support community stating I have to contact Ring Support… Who inturns tells me I have to contact The Ring/Neighbors Community.
I truly dont suspect this will get resolved. Im simply doing this as a futile excercise and at this point a full refund as well as the losses for all the hours on the phone for an alarm system that doesnt work and applications that dont work.
The Ring support tech told me his supervisor sent me a copy of the email which was sent over 30 minutes ago and still I havent recieved it.
The actual developers and execs have ensured a perfect system to hide within admitting no problems and providing no support.
The time and world Im from has never and will never have this dissregard for simple quality in products and services. Being a developer in IoT, LoRaWan devices, mobile/web applications I am still amazed the intentional lack of quality and garbage code that passes for the market. 99% is just plain laziness. Perfect example is Boeing 737.