For the past month, I have not been able to post neighborhood alerts, and see no new alerts. This is the same issue other people in my neighborhood have, so it is not a problem with our devices. Any time any of us post an alert, it uploads and says it has posted, but when you click the view button, it doesn’t pull anything up, and it is never visible in the “neighbors” tab on the control panel. With increased incidents in our neighborhood, it is imperative that this issue be fixed so we can share alerts to stay aware .
Hi @Jleja. To try and help you narrow down what could be happening, try these few things. First, uninstall the Neighbors app, then reboot your phone and reinstall the app. Once it’s reinstalled, try making a post only on wifi only and on cellular data to see if there is a difference. If these steps yield the same results, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I don’t know what part of “This is the same issue other people in my neighborhood have, so it is not a problem with our devices.” is so difficult to underatand. Every person that I know who uses Ring Neighbors in our area has the same problem. It is NOT our devices. I am not asking for you to copy and paste “solutions” from a script. I am letting you know that you have an internal problem. Just as you have another one today with footage being unavailable throughout random parts of the day.
As far as calling the support team, I did. They were just as unhelpful, and couldn’t comprehend that this isn’t an isolated issue with one or even a few peoples devices. They had me email the Neighbors support team. I hope somebody there actually takes the time to read, and figure this out.
Very close to getting rid of all Ring products and go with someone that has good customer service that stands by their product.