Neighboors --No picture

Suddenly my pictures failed to show on the Ring App. It read I had to update–I did, but still no picture from posts

Hey, @Milkweed. Updating the Ring app, or Neighbors by Ring app, was a great step to take. If images or videos are still not loading for events, the next best thing to check is mobile device connection. Please ensure vpn and bluetooth is disabled, as well as testing Neighbor videos on wifi only, and on cellular data only, to see if either connection is better. If this concern persists, try removing and reinstalling the app on your mobile device. I hope this helps! :slight_smile:

Re: Neighboors --No picture