Responses (7)

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Caitlyn_Ring
Hi @Justin619. For device replacements or replacement parts, you'll want to follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can review your device's [warranty](https://ring.com/warranty) and determine the best solution. You can also find a [Spare Parts Kit](https://ring.com/products/spare-parts-kit-for-peephole-cam) for purchase on Ring.com, which will have a replacement flex cable. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-06-2022 20:19:22
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user23038

Thanks Justin619, I was looking for a replacement cable also for my peephole ring which stopped working after 3 years.I guess the camera is now useless since Ring or Amazon decided to stop making these and abandoned all of us. I won't make the mistake of buying a ring product again. I like the solution, even though the cables are out of stock.Terrible customer service

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08-09-2022 22:59:18

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Infinite-Riddle

They literally have cut out a whole group of specific buyers who have no choice other than to seek another product by another company by discontinuing the product. Most doors have a peephole already so this device saved many who are not allowed to drill any type of holes in their apartments or other places rented. Ring has completely turned their backs on people not allowed to modify their exteriors like my apartment which clearly says this in the rental agreement. Clearly with the cost of their pro line they are in it for the rich and not the middle or poor which live in areas more requiring of their services. I was offered a one time out of warranty replacement but it was the ring video door bell v2 thats $52 bucks because their saying my Peephole cam only cost 32 bucks :joy: yeah BS. I am probably going to sell my cameras and convert to Google since they care compatible with both Amazon & Google product users unlike Ring which is exclusively working with Amazon smart devices such as the Echo Show or Firesticks if you want to be able to ask ONLY Alexa view a camera on your TV. So ignorant to half the market, I am also pretty sure that they have to provide replacement parts for X amount of years, contact US Consumer Affairs https://www.usa.gov/consumer-complaints and alternatively report this to the Better Business Bureau, I know Right to Repair acts have been passed as well as car manufacturers have been lawfully forced to produce repair parts for up to 10 years.

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10-11-2022 07:06:13

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user32368
I've been trying to get that stupid cable for a while. Spoke and chatted with someone in tech. The chat was simply we don't service that after I asked a dozen times how I just buy the part, even sending him a picture. He simply said "we don't have that" and closed the chat. Phone call had a similar result. Kept asking me about what new device I want, had to repeat a dozen times, this is not a warranty thing, no I do not want to add a new device... it was like having a conversation with a Martian... getting answers to things I didn't ask... and finally being told they no longer service this product and they hung up. I'll never buy or use anything from ring again. Customer "service" like that convinced me to look elsewhere.
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06-01-2023 00:12:25
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user32368
Been there, done that, was told we don't have it and got hung up on... I've since started looking to replace with anything not made or having anything to do with Ring...the customer service actually makes the phone company look good...
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06-01-2023 00:23:53
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IR
Infinite-Riddle
They are so ignorant to their customers, I really wish Google would start adding removable batteries to all their devices, I would switch in a snap.
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19-01-2023 07:11:22
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