Need my 5 digit pin code

I have a ring door bell hard wire according to Ring it’s a Pro 2 but I’m not so sure. I have no QR code anywhere on the device. I unmounted it from the wall and only have a MAC id and a SN#. I was told it can not be used. I have no paperwork as I purchased this home from a previous owner who had ZERO info on all the ring devices.

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To retrieve the Ring Doorbell 5-digit QR code: it’s on the back of the doorbell (yep, gotta take it off the house to view)
The separate plug-in Chime device has its own QR code on its back side.
Take a photo next time (like we finally did)

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This is a real C*ck up by Ring

Is there a solution to this? My ring doorbell is mounted and I really don’t want to take it down. All I want to do is change the WIFI. I have current access but it’s asking me to take it off the wall before I can change the WIFI. This is insane.

Same issue. Spent 42minutes on phone with support and I still can’t connect my ring to my new wifi.

Ok. So support says take a photo of the pin on the ring devise but they don’t say where it is located.

That’s my issue as well what a silly thing they did. Makes so many users frustrated.

This is such crap! I cannot get my Ring 3 off the wall. It is brick and super tight. Chat hung up on me. Tried calling, she could not help and I could barely understand her, now I am talking to someone on the facebook page. TOTAL crap. I just need to reset the WIFI!

Hi @user30259. It would be helpful if you could explain the specific issue that you are facing, so members of the Community can assist. Also, please review our Community Guidelines at your earliest convenience. Community Guidelines Please ensure that we are treating the community with respect and being helpful to one another when possible.

Absolutely ridiculous that I have to unmount the doorbell from the wall to get my pin code. It is -10 degrees in Minneapolis.

The doorbell disconnected itself from my WiFi. It just stopped … working yesterday.

Absolute bulls***

This is pure insanity. I have 13 devices across 2 houses. I updated wifi to 6E at both places and now they want me to take off 5 doorbells and a bunch of security cams mounted 20 feet up just to get a PIN… Worst design on the planet - this is the push I needed to switch to Google. I called support and they were totally useless