Hi
I have just been waiting for over 30 minutes on hold.
Am I able to get email support? All email and chat options seem to have been removed.
I have 2 Ring Pros. One has completely died and I want to find out what I can do about this.
I also need to move my support plan from the dead doorbell (front door) to the living one (front door 1)
Can anyone from Ring help here?
Hey @Need-help. You may be able to get support in your area via email, as we do have some support that is available only via email at this time. To see if you can, please read our response to COVID-19 here to see how to contact support. Please note that we’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. Please note that as we are a neighbor to neighbor support forum and not a direct line to support, if you can only call from being in the US, you may experience the long hold time when calling.