Need help with installation

Hello, my son had the ring on his phone, he recently deleted it so I can use it on my phone. I got the bell to ring, and it rings on the chime in the house but it won’t ring on my phone also no sound when someone is by the door.
Any help would be appreciated. I am not tech savvy
Not sure I will find this again

Hi @user18847. This Help Center article here will help you with Notifications for an Android phone, and this one here will help you with iPhone Notifications. This should hep you receive Notifications on your phone.