Ring Video Doorbell

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Need help: ring 2 Doorbell installation hardwire- chime wont work

I installed my new ring 2 doorbell and hardwired it to my old chime, but after installing ring the chime no longer works. if i touch the two wires the chime works. but if i connect it to the ring and ring the doorbell, no sound comes out from the chime. Is my ring doorbell defective?

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22-10-2020 14:03:53

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