We use a Ring Pro v2 video doorbell and the mounting bracket has worn to the point where the screws connecting the doorbell to the bracket plate won’t hold well. One screw will pull the other out so right now we have the bell cover off and one screw is holding the doorbell to the wall.
I think a new bracket is all I need and wondered if we could have one sent to us. The piece that the screws go into is really all I need. I’ve been unable to contact customer service (chat points me to the phone number and I’ve been on hold awhile) so I thought to post here.
Hi @jeremyschultz. If your Ring Video Doorbell Pro is under warranty, our support team may be able to replace the mounting bracket. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. If your Doorbell Pro is not under warranty, we also have 3 different type of mounting brackets for the Doorbell Pro here for purchase under doorbell accessories.
Hi Justin, I don’t think it’s under warranty. I’ve been looking at the accessories page and can’t figure out which mount I need to buy. Ours is a Ring Pro v2 according to the online dashboard but our plate looks like those on the wedge kits for Video Doorbell 2 (https://ring.com/products/wedge-kit-for-video-doorbell-2). A “spare parts” option with the right plate would be ideal. Can you assist?
@jeremyschultz If your bracket looks like the Wedge Kit for the Doorbell 2, then you will need the Wedge Kit for the Doorbell Pro. The Spare Parts kit for the Doorbell Pro will not come with any brackets. I hope this helps!