Nearby Incidents - Wrong Location

I have contacted support since I purchased the ring doorbell nearly a year ago. Athough they said they are working on it....a year? It remains the same. I have my correct home location in the settings. However, it shows my house 9 miles away in the neighbor app. with an address of a vacant lot owned by the city. When I try to change it, I get a warning it is linked to my account. IT'S NOT AND NEVER HAS BEEN!