‎My Video Pro doorbell is not working

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

B

bigdude366835

My Video Pro doorbell is not working

hardwired-video-doorbell

connectivity

troubleshooting

I changed from phoneline DSL to Starlink satellite. Previously the video doorbell worked fine. Having trouble with connecting it to Starlink. When doing thru the setup steps, the doorbell's circle ring does not light up. As a doorbell, the Video Pro works fine. Suggestions **please** on what to look for to troubleshoot..

171 •

0 •

29-10-2023 05:42:05

Responses (2)

B
bigdude366835
Now I see a solid white ring. What's the meaning?
0
•
30-10-2023 12:05:31
•
C
Caitlyn_Ring
Hi @bigdude366835. When connecting your Doorbell Pro to a new wifi network, you'll need to put it into setup mode by pressing the setup button underneath the faceplate. If pressing the setup button does not put the Doorbell into setup mode, try holding down the setup button for 20 seconds to initiate a full reset. Then attempt to complete the setup process again. Should that not work, we have various troubleshooting steps for the setup process [here](https://support.ring.com/hc/en-us/articles/217240386). If you're still unable to get your Doorbell into setup mode to connect it, please follow up with our support team to take a deeper look. You can give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
•
01-11-2023 07:58:51
•